Community Compass Support Session
Date: Wednesday 3/12/25 at 2pm EST
Hosts: Learning Specialist Bethany Gormley & Service Partnerships Manager Briana Hollis
This is a designated space for trainees & newly graduated vCCs to log on for support. Our goal is to offer guidance for trainees who are feeling nervous about taking a conversation upon graduation, or any other training-related nerves that come up. We also want to hold space for new grads/existing vCCs who are feeling uneasy about taking conversations on the platform.
Register HERE ➡️Community Compass
All about Good Contact Techniques (GCTs): Office Hour with Learning Specialists
Date: Thursday 3/20/25 at 2:30pm EST
Hosts: Learning Specialists Alberte Delaunay & Lyss Taylor
Join our Learning Team to dive into Good Contact Techniques! We’ll explore techniques that can help you demonstrate empathy, warmth, and active listening while supporting those in crisis. We’ll offer a Q&A discussion after the presentation for folks to ask questions. We hope to see you there!
Register HERE ➡️Good Contact Techniques Office Hour
February New Grad Forum
Date: Thursday, March 20th 4:00 pm-5:00 pm ET
Hosts: Advanced Success Coach Kelsey Siljanovski and Senior Success Coach Nicole Kraus
Are you a New Grad or new volunteer? If you are, we have an event for you! We want to invite you to get to know more about the roles of some of the people you’ll be working with on a daily basis- coaches and supervisors! RSVP to join our New Grad Forum event with Coaches Kelsey and Yomara. You’ll be able to get to know more about navigating the platform, ask the host any questions during a Q&A, express any concerns you may have as you prepare for your first shift or questions you have after your first few shifts, hear some tips from the coaches for your journey as a volunteer, become familiarized with the platform though a tour, and meet other new volunteers. We hope to see you there!
Register HERE ➡️ MARCH New Grad Forum
MARCH Skills Refresh
Date: Thursday, March 27th 12:00 pm -1:30 pm ET
Hosts: Service Partnerships Manager Briana Hollis and Ameri Corps Fellow @Danielle Asenas
Come sharpen your crisis intervention skills with us! Whether you’ve been a volunteer with Crisis Text Line for a few months or a few years, these collaborative sessions, recurring monthly, are designed to help you refresh practices around core training concepts. During the first hour of the interactive session we will revisit the fundamental components of our training—including opportunities to engage in dynamic activities alongside fellow volunteers. This will be followed by a 30 minute open Q & A where you will be able to ask 2 Supervisors pressing questions in an informal and supportive setting. Bring a notebook, something to write with, and your curiosity.
Register HERE ➡️ MARCH Skills Refresh Session
