Unable to attend at the scheduled time? No problem! You can find recordings of past events here. New recordings will be posted within two business days of the scheduled date. (Only host will be visable in recordings, host will make an announcement before recording begins. Wellness events will not be recorded.)
April Community Compass
Date: Wednesday 4/9/25 at 2pm EST
Hosts: Bilingual Learning Specialist Ema Andrade & Bilingual Success Coach Yomara Sanchez
This is a designated space for trainees & newly graduated vCCs to log on for support. Our goal is to offer guidance for trainees who are feeling nervous about taking a conversation upon graduation, or any other training-related nerves that come up. We also want to hold space for new grads/existing vCCs who are feeling uneasy about taking conversations on the platform.
Register HERE ➡️Community Compass
Taking care of yourself while caring for others
Date: Wednesday 4/11/25 at 2pm EST
Hosts: Learning Content Writer, Jennifer Castañeda
This presentation will explore the clinical implications of countertransference and compassion fatigue. Participants will be introduced to various self-care practices to cope with the emotional demands of Crisis Counseling. By the end of the presentation, participants will have developed a personalized plan to prioritize their wellbeing before, during, and after their shift.
Register HERE ➡️Taking care of yourself while caring for others
Working with Supervisors on the Platform!
Date: Thursday 4/17/25 at 2pm EST
Hosts: Learning Specialists Tayo & Bethany with guest hosts for Q&A, Clinical Supervisors Mariela & Maddie!
Please join our interactive discussion to learn techniques to collaborate with Clinical Supervisors on the platform! We’ll offer Q&A discussion at the end with 2 of our Clinical Supervisors, Mariela Sanchez & Maddie Grace. This is a great opportunity to connect with staff and peers. 🎉We hope to see you there!
Register HERE ➡️Working with Supervisors on the Platform Office Hour
April New Grad Forum
Date: Thursday, 4/17/ 25 at 12:00 pm-1:00 pm ET
Hosts: Service Partnerships Manager Briana Hollis and Bilingual Success Coach JoJo Osorio
Are you a New Grad or new volunteer? If you are, we have an event for you! We want to invite you to get to know more about the roles of some of the people you’ll be working with on a daily basis- coaches and supervisors! RSVP to join our New Grad Forum event with Coaches Briana and JoJo. You’ll be able to get to know more about navigating the platform, ask the host any questions during a Q&A, express any concerns you may have as you prepare for your first shift or questions you have after your first few shifts, hear some tips from the coaches for your journey as a volunteer, become familiarized with the platform though a tour, and meet other new volunteers. We hope to see you there!
Register HERE ➡️ APRIL New Grad Forum
APRIL Skills Refresh
Date: Thursday, 4/23/25 at 2:00 pm -3:30 pm ET
Hosts: Success Coach Rhe Bremer-Gallagher and Advanced Success Coach Kelsey Siljanovski
Come sharpen your crisis intervention skills with us! Whether you’ve been a volunteer with Crisis Text Line for a few months or a few years, these collaborative sessions, recurring monthly, are designed to help you refresh practices around core training concepts. During the first hour of the interactive session we will revisit the fundamental components of our training—including opportunities to engage in dynamic activities alongside fellow volunteers. This will be followed by a 30 minute open Q & A where you will be able to ask 2 Supervisors pressing questions in an informal and supportive setting. Bring a notebook, something to write with, and your curiosity.
Register HERE ➡️ APRIL Skills Refresh Session
