Hi all!
The Compliance and Localization team wants to start by saying thank you. What's changing below came directly from feedback you've shared with us through suggestion forms or conversations with your supervisors. Your experience on the frontlines is what shapes how we improve.
What's changing:
- Streamlined forms
We're retiring our old issue report form. To report issues with existing resources or broken links, use the new Resource Issue Report Form. (bit.ly/ctl_nirf) Please allow 48 business hours for response time. - The Resource Suggestion form is now always open
No more windows. If you're noticing a resource gap in your conversations, we want to hear about it. - To help us avoid duplicate suggestions, please read our current Vetting Criteria and ADDITIONS & REMOVALS doc.
- To help us understand the need behind a suggestion, we'd appreciate a bit of context. The more insight you can share, the better we can match resources to real, recurring needs.
We're grateful for your patience and your voice in shaping this!
A quick reminder first: We are always a texter's primary resource. Our role is to be present with them in the moment.
